FAQ
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Billing & Pricing
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Payments
We do require a credit card number at the time of booking. A hold will be placed on your credit card for the cleaning amount two days before your appointment. You will not be charged until after the cleaning is complete.
Cancellation Policy
Bookings are 100% flexible. Right up until 48hr in advance of your scheduled cleaning, you can change the date and time, or cancel your booking free of charge. Please let us know before 48hr in advance to avoid our $79 cancellation fee.
Satisfaction Guarantee
We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and trustworthy individuals. They take their responsibilities very seriously and will work very hard to exceed your cleaning expectations. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations. It is also important to return back before the cleaners have finished to authorize extra time, if needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority.